If you need to cancel, we’ll review the cancellation rules for your specific fare and tell you what you’re entitled to — a refund, a travel credit, or neither — before we cancel anything.
U.S. DOT 24-hour rule: For air travel to, from or within the United States, you can generally cancel a booking within 24 hours of purchase for a full refund if you booked at least 7 days before departure. After that window, the airline’s fare rules apply.
How it works
Contact us early
Reach out as soon as you know you need to cancel — timing affects your options.
We review your fare
We check whether your ticket is refundable, partly refundable, or non-refundable.
See your options
We explain refund, travel-credit or no-refund outcomes and any fees, in writing.
Cancel & track
With your approval we cancel and, where eligible, submit and track your refund request.
What’s included
- Review of refundable vs. non-refundable fare rules
- Application of the U.S. DOT 24-hour cancellation rule where eligible
- Help requesting refunds when the airline cancels or significantly changes your flight
- Travel-credit handling where a cash refund isn’t available
- Written summary of your options before we act
Transparency note: We are an independent agency. Fares, fees and rules are set by the operating airline. Any MetaHeight Travels service fee is disclosed in full and agreed by you before booking.