Last updated: June 2, 2026
This Refund Policy explains how refunds are handled for bookings made through MetaHeight Travels (“we”, “us”), an independent travel agency. Because we book travel provided by third-party airlines, most refund outcomes are governed by the rules of the operating airline and the specific fare you purchase, together with applicable U.S. Department of Transportation (DOT) regulations for travel to, from or within the United States.
24-Hour Cancellation (U.S. DOT)
For air travel to, from or within the United States, you may cancel a booking within 24 hours of purchase for a full refund, provided the booking was made at least seven (7) days before the scheduled departure. This reflects the U.S. DOT 24-hour reservation requirement. Requests made after this window are subject to the airline’s fare rules.
Airline-Initiated Cancellations & Significant Changes
Under U.S. DOT rules, if an airline cancels or significantly changes your flight and you choose not to accept the alternative offered, you are generally entitled to a refund to your original form of payment for the unused portion of your ticket. We will help you request and track this refund.
A “significant change” may include large changes to departure/arrival times, added connections, downgraded cabins, or changes to the departure or arrival airport, as defined by DOT and the airline.
Refundable vs. Non-Refundable Fares
- Refundable fares can typically be cancelled for a refund of the airfare, minus any fees disclosed at the time of booking.
- Non-refundable fares usually do not qualify for a cash refund. The airline may instead offer a travel credit or voucher, subject to its rules.
- Partially refundable fares may return a portion of the fare. We confirm the specifics for your ticket before you cancel.
Service Fees
Any service fee charged by MetaHeight Travels for booking, changes or processing is disclosed to you before purchase. Such service fees are separate from the airline’s charges and are generally non-refundable once the related service has been performed, except where required by law.
Airline-imposed fees and fare differences are set by the airline and are not within our control.
How to Request a Refund
- Call us toll-free at (888) 778-0736, or email contact@metaheighttravels.online with your booking reference.
- We will confirm your eligibility and the expected refund amount in writing.
- With your approval, we submit the request to the airline and, where applicable, process our portion.
- We keep you updated until the refund is completed.
Refund Timing
Refund processing times are set by the airlines and payment providers. For eligible card payments, refunds are often issued within a number of weeks of approval; some airline refunds can take longer. We will provide an estimate based on your airline and follow up on your behalf.
Chargebacks
Please contact us first if you believe a refund is due — most issues are resolved quickly. Filing a chargeback before contacting us may delay resolution.
Contact
Questions about this policy? Call (888) 778-0736 or email contact@metaheighttravels.online.
This Refund Policy is provided for general information and is a template intended to be reviewed by qualified legal counsel before use. It is not legal advice and does not replace the binding fare rules of the operating airline or applicable law.